Privacy Policy
Last updated: March 2025
Introduction
At Fresh Home, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage our professional home cleaning services — including House Cleaning, Window and Glass Cleaning, and Regular Home Maintenance — or when you interact with us through our website, phone, or any other communication channel. We understand that inviting our team into your home requires a significant level of trust, and we take that responsibility seriously. By using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
To deliver our home cleaning services effectively and professionally, we may collect the following types of information: Personal Identification Information, including your full name, phone number, email address, and home address. Service-Related Information, such as details about your home, preferred cleaning schedules, specific cleaning instructions, and any access arrangements needed for our team to carry out your service safely and efficiently. Payment Information, including billing details and transaction records necessary to process payments for our services. Communication Records, which include messages, emails, or notes exchanged between you and our customer service team. Usage Information, such as data collected when you visit our website, including browser type, pages visited, and time spent on our site. We collect this information only when it is necessary to provide you with the highest standard of home cleaning services.
How We Use Your Information
Fresh Home uses the information we collect for the following purposes: To schedule and deliver our home cleaning services, including House Cleaning, Window and Glass Cleaning, and Regular Home Maintenance, accurately and on time. To communicate with you regarding your bookings, service updates, reminders, and any changes to your cleaning schedule. To process payments and maintain accurate billing records for services rendered. To personalise your experience with us by remembering your cleaning preferences and tailoring our services to meet your specific home care needs. To improve the quality of our services by analysing feedback and service performance data. To send you relevant updates, promotional offers, and service recommendations that we believe may be of value to you as a homeowner. You may opt out of marketing communications at any time by contacting us directly. To comply with our operational obligations and maintain the safety and security of our staff and clients.
Information Sharing
Fresh Home respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances: With our trained cleaning professionals and operational staff who require access to your information solely to carry out the services you have booked. With trusted third-party service providers, such as payment processors or scheduling software providers, who assist us in running our business operations. These partners are contractually obligated to handle your data securely and only for the purposes we specify. In situations where we are required to disclose information to comply with applicable Kenyan laws or regulations, or to protect the safety, rights, or property of Fresh Home, our clients, or the public. In the event of a business transfer, merger, or acquisition, your information may be transferred as part of that process, and we will notify you in advance of any such change.
Data Security
Protecting your personal information is a top priority at Fresh Home. We implement industry-appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, misuse, alteration, or disclosure. Access to your personal information is restricted to authorised Fresh Home personnel and partners who need it to carry out their responsibilities in delivering your home cleaning services. All payment transactions are processed through secure, encrypted channels. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of data transmission or storage is entirely infallible. We continuously review and update our security practices to maintain the integrity of the information you entrust to us.
Your Rights
As a valued Fresh Home client, you have the following rights regarding your personal information: The right to access the personal data we hold about you and to request a copy of that information at any time. The right to request corrections to any inaccurate or incomplete personal information we have on record. The right to request the deletion of your personal data, subject to any legal or operational obligations that may require us to retain certain records. The right to withdraw your consent for marketing communications at any time, without affecting the delivery of your home cleaning services. The right to object to or restrict the processing of your personal data in certain circumstances. To exercise any of these rights, please contact us using the details provided in the Contact Us section of this policy. We will respond to all requests promptly and in a manner consistent with applicable Kenyan data protection regulations.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Fresh Home handles your personal information, we warmly encourage you to reach out to us. Our team is ready to assist you and address any privacy-related matters with care and professionalism. You can contact us at: Fresh Home, Westlands Commercial Centre, Waiyaki Way, Westlands, Nairobi, Kenya. Email: [email protected]. We are committed to resolving any concerns you may have and to maintaining the trust you place in us every time you welcome Fresh Home into your home.