Disclaimer
Last updated: March 2025
General Information
The information provided on the Fresh Home website and through our communications is intended for general informational purposes only. Fresh Home is a professional home cleaning company based in Kenya, offering House Cleaning, Window and Glass Cleaning, and Regular Home Maintenance services. While we strive to keep all information accurate, current, and relevant, we make no formal representations or warranties of any kind regarding the completeness or suitability of the content presented. Your use of any information provided by Fresh Home is entirely at your own discretion.
Service Results
Fresh Home is committed to delivering high-quality, professional cleaning services to every client. However, we do not guarantee specific outcomes or results from any cleaning service performed. Results may vary depending on factors such as the current condition of the property, the type and age of surfaces, the extent of soiling or staining, the presence of pre-existing damage, and the specific materials used in your home. While our trained cleaning professionals will always apply industry-best practices and appropriate cleaning methods, some stains, marks, or conditions may not be fully remedied through standard cleaning procedures. Fresh Home shall not be held responsible for results that fall short of client expectations where such limitations are beyond our reasonable control.
Accuracy of Information
Fresh Home makes every reasonable effort to ensure that the information published on our website and shared in our marketing materials — including service descriptions, pricing, availability, and cleaning methods — is accurate and up to date. However, we reserve the right to make changes, corrections, or updates to this information at any time without prior notice. Service offerings, packages, and pricing are subject to change, and clients are encouraged to contact us directly to confirm the most current details before booking a service. Fresh Home accepts no liability for any decisions made based on outdated or incorrectly interpreted information.
External Links
Our website may, from time to time, contain links to third-party websites or resources for your convenience and reference. These external links are provided in good faith, but Fresh Home does not control, endorse, or take responsibility for the content, accuracy, privacy practices, or availability of any third-party websites. Visiting any linked external site is done entirely at your own risk, and we encourage you to review the terms and privacy policies of any third-party site you choose to visit. The inclusion of any external link on our website does not imply a partnership, sponsorship, or affiliation with the linked organisation.
Limitation of Liability
To the fullest extent permitted under applicable Kenyan law, Fresh Home, its directors, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of our website, reliance on information we have provided, or the delivery of our cleaning services — except in cases where such damage results directly from our proven negligence or wilful misconduct. This includes, but is not limited to, loss of property value, damage to personal belongings that were not disclosed or appropriately stored prior to our service visit, or any interruption to your use of your home during or after a cleaning appointment. We strongly recommend that clients inform our team of any fragile, valuable, or sensitive items before a service begins so that appropriate care can be taken.
Contact
If you have any questions, concerns, or feedback regarding this disclaimer or any aspect of our services, we welcome you to reach out to us directly. Our friendly team is available to assist you and ensure your experience with Fresh Home is a positive one. You can contact us by phone at +254 712 345 678 or by email at [email protected]. We are committed to responding to all enquiries promptly and transparently.