Terms of Service
Last updated: March 2025
Acceptance of Terms
By accessing or using the Fresh Home website and booking any of our home cleaning services, you agree to be bound by these Terms of Service. These terms apply to all visitors, clients, and others who access or use our services. If you do not agree with any part of these terms, please discontinue use of our website and services. Fresh Home reserves the right to update or modify these terms at any time, and continued use of our services following any changes constitutes your acceptance of the revised terms.
Use of Website
You agree to use the Fresh Home website solely for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. You must not misuse our website by introducing harmful data, viruses, or any material that is malicious or technologically harmful. Unauthorized attempts to access restricted areas of our website, abuse of our booking systems, or use of our platform to transmit unsolicited communications are strictly prohibited. Fresh Home reserves the right to suspend or terminate access to the website for any user who violates these conditions.
Services
Fresh Home provides professional home cleaning services across Kenya, including House Cleaning, Window and Glass Cleaning, and Regular Home Maintenance. House Cleaning covers thorough cleaning of living spaces, bedrooms, kitchens, and bathrooms using safe, high-quality cleaning products. Window and Glass Cleaning includes interior and exterior window cleaning, glass surface polishing, and streak-free finishing for a clear, spotless result. Regular Home Maintenance offers scheduled cleaning visits to keep your home consistently fresh, hygienic, and well-maintained. All services are carried out by trained, vetted, and trustworthy cleaning professionals. Service availability, scheduling, and pricing are subject to change and will be confirmed at the time of booking. Fresh Home reserves the right to decline or reschedule a service request in circumstances beyond our reasonable control.
Intellectual Property
All content on the Fresh Home website, including but not limited to text, graphics, logos, images, and service descriptions, is the exclusive property of Fresh Home and is protected under applicable intellectual property regulations in Kenya. You may not reproduce, distribute, modify, or use any of our content for commercial purposes without prior written consent from Fresh Home. Unauthorized use of our brand name, logo, or any proprietary content may result in action being taken to protect our rights and interests.
Disclaimer of Warranties
Fresh Home strives to deliver the highest standard of home cleaning services and an excellent client experience. However, our website and services are provided on an ‘as is’ and ‘as available’ basis. While we make every effort to ensure accuracy and quality, Fresh Home does not warrant that the website will be uninterrupted, error-free, or free from technical issues. We do not guarantee specific outcomes from our cleaning services beyond what is reasonably expected from professional home cleaning carried out with due care and skill. Any dissatisfaction with a service should be reported to us promptly so that we may address it appropriately.
Limitation of Liability
To the fullest extent permitted under applicable Kenyan law, Fresh Home shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability to any client for any claim arising in connection with our home cleaning services shall not exceed the total amount paid by the client for the specific service in question. Fresh Home is not responsible for pre-existing damage to property, items left in areas designated for cleaning, or outcomes resulting from inaccurate information provided by the client at the time of booking. We encourage all clients to secure or store fragile, valuable, or sensitive items prior to the commencement of any cleaning service.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from the use of our website or the provision of our home cleaning services shall be subject to the jurisdiction of the competent courts of Kenya. Fresh Home is committed to resolving any client concerns amicably and encourages clients to contact us directly in the first instance so that we may work together toward a fair and satisfactory resolution.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any of our home cleaning services, we welcome you to reach out to us. Our team is ready to assist and ensure your experience with Fresh Home is nothing short of excellent. You can contact us by email at [email protected]. We aim to respond to all enquiries promptly and look forward to keeping your home fresh, clean, and well-maintained.