Frequently Asked Questions
At Fresh Home, we believe that a clean home is a happy home. We have put together answers to the questions our clients ask most often, so you can feel completely confident before booking any of our services. Whether you are a first-time client or a long-standing member of the Fresh Home family, we are always here to help.
Our standard house cleaning service covers dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms and toilets, wiping down kitchen countertops and appliances, emptying waste bins, and tidying living areas. We use professional-grade, eco-friendly cleaning products that are safe for your family and pets. Every room is treated with the same level of care and attention, ensuring your entire home feels refreshed and spotless from the moment our team finishes.
You do not need to be present during your cleaning appointment, though you are very welcome to stay if you prefer. Many of our clients provide a spare key or access code, and we handle entry and exit with complete discretion and professionalism. All Fresh Home staff are vetted, trained, and fully trustworthy. We will send you a confirmation message when our team arrives and again once the job is complete, giving you total peace of mind.
Absolutely. We understand that every home is different and every client has unique priorities. You can tailor your cleaning package to focus on particular rooms, such as the kitchen and bathrooms, or request additional deep-cleaning tasks like inside-oven cleaning or under-furniture vacuuming. Simply let us know your preferences when booking, and our team will prepare a personalised cleaning plan that fits your needs and your budget perfectly.
Fresh Home uses a combination of pure water-fed pole systems and traditional squeegee techniques, depending on the height and accessibility of your windows. Our purified water method leaves glass streak-free and spotless without the need for harsh chemical detergents. For interior glass surfaces such as mirrors, shower screens, and glass partitions, we apply professional glass-cleaning solutions that eliminate smears, fingerprints, and water stains, leaving every surface crystal clear and gleaming.
Yes, absolutely. Safety is our highest priority at Fresh Home. Our window cleaning technicians are fully trained in working at height and are equipped with all necessary safety gear and equipment. We carry out a thorough site assessment before beginning any elevated window cleaning task. Our team follows strict safety protocols on every job, so you can enjoy spotless, streak-free upper-floor windows without any worry or inconvenience to your household.
We recommend scheduling professional window and glass cleaning at least once every two to three months. Nairobi’s dust, pollution, and seasonal rains can cause grime, mineral deposits, and streaks to build up quickly on glass surfaces. Regular cleaning not only keeps your home looking pristine but also helps extend the lifespan of your windows by preventing corrosive buildup. Fresh Home offers flexible scheduling options, including monthly plans, so your windows always look their best.
Our regular home maintenance service is designed to keep your property in excellent condition between deep cleans. Tasks include checking and cleaning air vents, wiping down skirting boards and door frames, cleaning light switches and fixtures, descaling bathroom and kitchen fixtures, and addressing any buildup in hard-to-reach areas. We also carry out minor touch-up cleaning tasks you identify at the start of each visit, ensuring your home always maintains a high standard of cleanliness and order.
A one-off deep clean is an intensive, thorough cleaning of your entire home, ideal for moving in or out, post-renovation, or seasonal refreshing. A regular home maintenance plan, on the other hand, involves scheduled visits — weekly, fortnightly, or monthly — to keep your home consistently clean and well-maintained. Maintenance visits are typically shorter and more focused, preserving the results of a deep clean over time and preventing dirt and grime from ever getting out of hand.
Yes, we offer full flexibility to our valued clients. We understand that life can be unpredictable, so you can reschedule, pause, or modify your maintenance visits with reasonable notice. Simply contact our client support team at least 48 hours before your scheduled appointment to make any changes. We will work with you to find a new time that suits your diary, ensuring your home care routine is always convenient and stress-free.
Getting started with Fresh Home is simple and straightforward. You can book directly through our website, call our friendly client support team, or send us a message via WhatsApp to discuss your needs. We proudly serve clients across Nairobi and its surrounding areas. Once you reach out, we will recommend the most suitable service package, provide a transparent quote, and schedule your first appointment at a time that is perfectly convenient for you.